Support from Primo Umbrella

Need support for your payroll? Have a look first at our comprehensive FAQ section which covers the most common queries we receive. If you can’t find the answer you’re looking for, contact our friendly team of auto enrolment payroll experts by email or by phone. Our support service is completely free for Primo Umbrella users, so please get in touch and we’ll be happy to help you.

Accentra has been developing accounting software for more than 30 years and we know that providing first-class support for our software products is greatly valued by our customers. Making sure that Primo Umbrella is simple to use as well as being the most comprehensive auto enrolment payroll software on the market, has been worth all our efforts.

Contact details

Our support service is free for all Primo Umbrella users, so please call 020 8819 5493 or email for the help you need.

Our support team is available Monday to Friday, 9am–5pm.

Click here for full details of our Service Level Agreement.